Shipping Policy

We ship Australia wide!

COVID-19 Australia

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post.

Shipping

We offer fixed rate shipping Australia wide. Shipping costs are displayed at the time of checkout.

For products that are in-stock, our standard dispatch time is 2-4 business days,

Products that are listed on backorder will be processed as soon as inventory is available.

Delivery times vary nationwide however we offer the following estimates

Victoria – 2 Days

ACT – 3 Days

New South Wales – 3 Days

Queensland – 5 Days

Western Australia – 5-7 Days

South Australia – 5 Days

Taxes & Duties

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

Tracking Your Parcel

Once your order has been packed and left our warehouse, you will be emailed a tracking number

Please check you junk mail as some customers find this email is redirected to this folder.

Missing parcels

On the event that your parcel is held up or is lost, if sent with Australia post, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

Store Pickup

We do not offer pick up from our Dandenong South facility.